Frequently asked questions
Everything you need to know about the product and billing.
Who can be a tutor?
How is payment done?
How can tutors withdraw funds?
How do I find a tutor?
How to order a lesson from a tutor?
How payment is done?
How does the tutor add a video presentation?
How does a tutor change their schedule?
How to add a certificate / diploma as a tutor?
A student/tutor is asking for contact information or suggesting to deal outside the platform. What should I do?
Can the lessons with my student be confirmed automatically?
How do I report an issue with my lesson?
What should I do if I won’t be able to give the planned lesson?
Can’t join Pinpaya Classroom or having connection issue?
Why do you check my profile changes?
Where can I find a tutor’s contact information?
How do I pay for lessons?
What is the Pinpaya platform comissions?
Are there any student fees?
Can you refund money back to the student?
What happens if a teacher arranges to pay for lessons off the platform?